Cyber Security Implementation in Hospitality Industry

Abstract

The widespread use of IoT in the hospitality industry has led in increase in the number of cyber security challenges faced by the hospitality industry, as well as the sophistication of the cyber-attacks. A lot of hotel organization do not conduct security audits or do so infrequently, exposing customers and the organization to the risk of data breaches. This research is aimed to identify the cyber security challenges faced by the hospitality industry and propose an applicable cyber security solution to prevent cyber security attack for hospitality industry. To ensure the reliability of this research, interviews and surveys data collection methodologies have been conducted with IT experts in the hospitality industry, hospitality staff, and hotel guests. The interviews will be conducted as one-by-one structured interview with cyber security experts from the hospitality industry. A large number of hospitality staff and customers will be interviewed to determine how well they understand cyber security in the hospitality industry by using survey data collection method. At the end of this research the cyber security challenges faced by hospitality industry, the advance cyber security technologies and the solution of handling hospitality industry cyber-attack have been identified. An overview of Hospitality Industry Cyber Security System has been proposed.